Eligibility for Refunds:
We offer refunds exclusively for products with manufacturing defects. To initiate a refund, you must submit clear images and videos as evidence. The approval for refunds is at our discretion.
Refund Requests:
You can request a refund through your customer account on our website or by emailing us at support@zedvira.com.
Refund Timeline:
Refunds are processed within 15 business days after we receive the returned product and validate the claim.
Refund Method:
Refunds will be provided either to the original payment method or as store credit, determined by ZedVira at its sole discretion.